SHIPPING
Please refer to the below for shipping FAQs. If you're question isn't answered here, you will find further details on shipping info here.
Where's my order?
Once your order is dispatched from us, you should automatically receive your dispatch advice with a tracking link via email. If you have not received your tracking advice, please let us know so that we can investigate further for you. If you have rec
Help! I just noticed my address is incorrect!
Unfortunately we cannot change or amend order once they are placed. Once an order has been placed, it is promptly processed at our warehouse in Sydney. For this reason, changes to size, colour, style, or delivery address are not possible as per our T
How long will it take to get my order?
Please refer to the shipping page here
What happens if I’m not home when my order is delivered?
All international deliveries must be signed for and local taxes/duties paid at the time. The courier will leave instructions for you to collect your delivery. Within Australia, all orders are sent with authority to leave. This means your parcel will
Do you deliver to PO boxes, parcel lockers & parcel points?
Yes, we do within Australia!. We can not accept this for international orders, as international deliveries must be signed for and local taxes/duties paid at the time.
Does your international shipping cost include customs and import duty fees?
No. Any customs clearance, import duties and/or associated fees and taxes are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and
What if I have not received my order due to a delay?
If your order has been delayed and you have not received it within the expected timeframe, please contact us. We will follow up with our warehouse to resolve the delay and ensure that your order is dispatched to you promptly. We apologise for any inc
Do you ship internationally?
Yes, we sure do! Click here for more information on international shipping.
How do I initiate a return if I've bought discounted items?
Sale items can be returned for an exchange or store credit. Click here to initiate your return.
What is the estimated delivery time for orders?
We endeavour to dispatch orders within 24 hours. However, if your order is placed on the weekend, it may take up to 48 hours to catch up on weekend orders. During sale periods and the busy Christmas holiday season, please allow up to a week for dispa
Shipping Information
Click here to view our shipping policy.
How do I track my order?
Once you place your order, you’ll receive a confirmation email. As soon as your goodies hit the road, we’ll send another email with your tracking details so you can follow their every step!. You can also check your order status anytime under your acc