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Returns Policy

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RETURNS POLICY

RETURNS

How do I create a holster account?

Do I have to create an account to shop online?

How do I change details on my holster account?

What should I do if I haven't received my password reset email?

How do I check the status of my order?

I've subscribed but haven't received my discount code.

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MY ACCOUNT

OUR STORY

OUR VALUES

VEGAN FRIENDLY

WHO WE SUPPORT

ABOUT US

Can I save my cart and come back to it later?

How do I use my gift card?

When does my gift card expire?

What do I do if my discount code did not apply during payment?

I haven't received my package and believe it may be sent back. What should I do?

My order hasn't dispatched yet, can I change it?

Where can I see and try on your shoes?

How do I redeem my store credit?

SHOPPING

What is EVA?

Why do EVA foam shoes sometimes fit differently, even in the same size?

Will my feet sweat and smell in EVA or jelly shoes?

Can I wash my EVA shoes?

Surely wearing pvc isn’t very comfortable?

Will the pvc stretch?

Why are my shoes a different shade or colour to what I see online?

Um, what is that smell?

Will the jewels remain vibrant?

Will the silver come off?

Uh oh, I’ve lost a jewel. Help!

I’m outside of warranty, do you repair shoes?

What is that marble-like effect or lines through my metallic coloured jellies?

How can I provide feedback on your product?

Can I find shoes for my children in sizes 2, 3 and 4 on your website?

Where can I post a review of my experience with the shoes and customer service?

How can I stretch the front strap of the Cloud Nine sandals if they are too tight over my toes?

My order went through as size 5, can I change it before dispatch?

Do your shoes have arch support?

When will they be restocked?

Size Conversion

Will larger shoe sizes become available in your range?

What size should I get?

Is it possible to buy replacement parts for your products?

SIZE & CARE GUIDE

GENERAL INFORMATION

PODIATRIST APPROVED SLIDES

PRODUCT

Which payment methods do you accept?

When will I be charged?

What is Paypal?

What is zipPay?

What is Afterpay?

How much do I have left on my gift card?

PAYMENT

Where's my order?

Help! I just noticed my address is incorrect!

How long will it take to get my order?

What happens if I’m not home when my order is delivered?

Do you deliver to PO boxes, parcel lockers & parcel points?

Does your international shipping cost include customs and import duty fees?

What if I have not received my order due to a delay?

Do you ship internationally?

How do I initiate a return if I've bought discounted items?

What is the estimated delivery time for orders?

Shipping Information

How do I track my order?

SHIPPING

How do I exchange shoes for a different size?

Who covers the freight costs when I return my shoes?

Have you received the shoes I returned?

Can I return my sale items for a refund?

When will I receive my refund or store credit?

What is the policy on refunds for uncomfortable shoes?

What should I do if I receive a pair of shoes that are not the same size?

I received the incorrect item, what do I do?

Can I get a refund to my Afterpay account when I return an item?

What should I do if I ordered the wrong size shoes?

How do I make a warranty claim for a pair of shoes that have torn?

Can I return and exchange the shoes at a store?

What happens if I receive a faulty item?

RETURN AN ORDER

RETURNS POLICYUpdated 4 months ago