Got questions about your holsters? We've got you covered!
EVA is an elastomeric (naturally stretchy) polymer that produces materials which are "rubber-like" in softness and flexibility. EVA stands for a plastic which is made by mixing ethylene and vinyl acetate, featuring millions of tiny air bubbles.
Our EVA slides are made using a mould, and when the spongey EVA foam is released, it naturally expands. This can result in slight variances in size. We work hard to maintain consistency, but occasionally, some batches may expand more than others. The
This is entirely dependent on climate. If you are lucky enough to live somewhere hot and humid, there is a chance your feet may feel damp when you walk from an air-conditioned environment to go outside. This is similar to sunglasses fogging when ente
You sure can! Cold machine wash on a short, gentle cycle. Make sure to dry them in the shade away from direct sunlight & high heat. Exposure to high heat may cause shrinkage.
We receive a large amount of feedback from global customers regarding the amazing comfort they feel wearing their holster jelly shoes. A common design feature of our flat shoes is the slight arch, horseshoe sole and underheel air pocket. This is far
Like all shoes, your holsters will last longer the more love you show them. If you undo the buckle and strap every time you put them on or take them off, they will not stretch. If you pull the ankle strap over your heel every time you put them on or
The digital images we display have the most accurate colour possible. However, due to differences in computer monitors and settings, we cannot be responsible for variations in colour between your screen and the actual product.
That is our unique holster fragrance! Many of our customers tell us how much they love it. This particular aroma will only last a few weeks, much like the smell of new leather shoes. Rest assured, all our products are safe, REACH compliant and contai
The embellishments on your shoes will dazzle longer the more love they are given. If your shoes get wet in the rain or from regular cleaning, then ensure they are completely (and delicately) dried. This is particularly applicable for saltwater, as it
Avoid excessive rubbing or abrasive activity, such as scratching embellishments on car doors, rough surfaces and the like. Some skin products, such as suntan lotion, can cause erosion of the silver trays. With proper care, the silver will not come of
holster is known for its gorgeous embellishments. However, from time to time, accessories can become loose. Replacement accessories such as jewels, studs and buckles for current season styles may be available. Please click here to send us an email wi
Sadly, we don’t offer repairs, but don't worry – we’re always happy to assess a claim outside of warranty on a case by case basis! Just email us at [email protected] and attach a few pics of your shoes. Lost a jewel or broke a buckl
Don’t worry it’s not a defect, just a very normal part of the manufacturing process where the solid colour mixes with the pearlescent colour. You will find this on all of our metallic coloured shoes (Bronze, Pewter, Silver etc.).
We absolutely love to hear from our customers with feedback on our products, even constructive criticism. The invaluable feedback provided to us is taken seriously as it helps to improve and grow our brand. If you would like to take the time to provi
Although our range in children's sizes may be limited at times, we are open to feedback and can pass on any requests to our design and development team. Although our range in children's sizes may be limited at times, we are open to feedback and can p
We greatly appreciate customer reviews! You can post your review on Google or on our Facebook page. Links to these platforms are often provided by our customer service team when requested. [email protected].
If the front strap of your Cloudnine sandals is too tight over your toes, it can be gently pulled and stretched. This adjustment helped similar situations and should make the sandals more comfortable for extended wear.
Size 5 is automatically selected as the default size, so if that’s not what you need, reach out to us as soon as possible! We’ll do our best to switch it over before dispatch, provided your order hasn’t already shipped.
Our shoe features vary by style. Please check the description on the product page. This will list whether the style features arch support. See the below article for more information on our podiatrist-approved slides. PODIATRIST APPROVED SLIDES. Some
Each year, we launch fresh winter and summer collections, introducing new styles every season. While most designs are unique to their season, we do keep a few staple favourites available year-round. Our popular Stardust sneaker is usually in stock, t
All sizes shown for sale are in the US size measurement which is the closest equivalent to Australian unofficial size measurements. See the below chart for European and UK equivalent sizes.
As customer demand for larger sizes increases, we forward this feedback to our design team for consideration in developing new styles. While we do not have a large range at the moment, we anticipate that larger sizes may be introduced in upcoming sea
Sometimes it can be tricky deciding on a size when you can’t try the product on first. We get this and try to provide as much sizing and fitting information as possible. On every product page we provide links to our size guides. These show the exact
Our insoles are securely glued in place. However, some customers still wear our shoes with orthotics, as it depends on the size of your orthotics and how they fit in the shoe. While some choose to remove the insole, please keep in mind that this will
We do carry some replacement parts! Please email us at [email protected] with a picture of your shoe so we can identify the style and determine which part is missing. We’ll do our best to find a suitable replacement for you. For sho